At Ultratape.co, we prioritize customer satisfaction and aim to provide high-quality hair adhesive solutions. In the event that a product does not meet your expectations due to damage, we have established a clear and concise refund and return policy.

Customers are eligible to return products within a period of 7 days from the date of receipt, provided that the item is damaged. This policy is designed to ensure that only products that are not in satisfactory condition can be returned, thereby maintaining the integrity of our offerings.

To initiate a return, customers must provide video proof demonstrating the damage of the product. This requirement is in place to ensure that all returns are valid and to facilitate a smooth refund process. The video should clearly show the condition of the product upon arrival and any defects that may have occurred.

Once the video proof is submitted and verified, customers will be eligible for a refund. The refund will be processed in accordance with standard financial practices, and customers will be notified once the refund has been issued. It is important to note that refunds may take 10 business days to reflect in the customer’s account, depending on the financial institution.

For any inquiries regarding the refund and return process, customers can reach out to our support team. We are committed to providing assistance and ensuring that your experience with our products is satisfactory.

Contact details for support are available on our website, and we encourage customers to reach out with any questions or concerns regarding their purchases.